1-800-STINK
I bought affresh at a local hardware store on Thursday. It is a Washer Cleaner that "Removes odor causing residue in all washing machines."
If you own a front loader you may recognize that smell caused by bacteria growing in the airtight drum. I've used another product in the past which worked well. Unfortunately, the store no longer carries that brand.
I followed the directions on this new package, but on Friday morning it still assaulted my nose. I called the number on the back of the package. It connected me to Whirlpool.
"Hey, " I told the representative that answered. "The affresh I purchased did not remove the odor from my front load washer."
"Did you order it from us?" she asked.
"No, but it is your product."
“Because you ordered it from someone else,” she emphasized with a very unfriendly tone, “you will have to take your complaint to them." .
"Uh..." I stammered, "…you mean Whirlpool doesn't back their product?"
I could hear her huffed breath when she replied, "It just means you didn't buy it from us so you have to take your complaint to the company you ordered it from."
I didn't tell her that she should have eliminated the redundant preposition. The timing wasn’t the best for a grammar lesson. But, I did tell her that I was a "consumer" who called the contact number on the product to make a "consumer complaint."
"Well. Okay. I guess I can take the complaint. Goodbye."
* * *
I suppose I should return the product to the store so they’ll know that it doesn’t remove “a stink.” And, maybe I should let Whirlpool know that their toll free number causes one.
If you own a front loader you may recognize that smell caused by bacteria growing in the airtight drum. I've used another product in the past which worked well. Unfortunately, the store no longer carries that brand.
I followed the directions on this new package, but on Friday morning it still assaulted my nose. I called the number on the back of the package. It connected me to Whirlpool.
"Hey, " I told the representative that answered. "The affresh I purchased did not remove the odor from my front load washer."
"Did you order it from us?" she asked.
"No, but it is your product."
“Because you ordered it from someone else,” she emphasized with a very unfriendly tone, “you will have to take your complaint to them." .
"Uh..." I stammered, "…you mean Whirlpool doesn't back their product?"
I could hear her huffed breath when she replied, "It just means you didn't buy it from us so you have to take your complaint to the company you ordered it from."
I didn't tell her that she should have eliminated the redundant preposition. The timing wasn’t the best for a grammar lesson. But, I did tell her that I was a "consumer" who called the contact number on the product to make a "consumer complaint."
"Well. Okay. I guess I can take the complaint. Goodbye."
* * *
I suppose I should return the product to the store so they’ll know that it doesn’t remove “a stink.” And, maybe I should let Whirlpool know that their toll free number causes one.
Comments
responsibility for anything these days.
Glad you got a laugh from the news
reader and her gaffe. Take care, my
friend. Love, Merle.
You certainly should!!!!!!!
Thanks for the head's up. Also, I never knew that about front loading machines. Thanks for that, too.
good luck with that
BTW, I have a front loader washing machine and I didn't know there was a product like this out there. My machine often leaves a mildew smell. I usually leave the door open to air out.
call back. ask for a supervisor. make your own stink.
incredible.
I think you should send the product back to Whirlpool with a letter about your experience upon calling the number (you can underline it on the product)and they can figure out if you got it somewhere else or from a store. You may even get some free laundry soap or coupons out of it.
And what would she have done if you HADN'T said you got the product somewhere else?
Does the product work DIFFERENTLY if you buy it in Texas? In the closet? If you keep it in your purse for a year? For Pete's sake. Purchase place is irrelevant to the performance of the product. IRRELEVANT I say.
Here. Let me write that letter.
They'll be sending you free product and that woman's photo with a set of darts to throw at her mouthy little mouth.
Seriously ... the woman isn't COMPLETELY to blame. Who told her to not accept complaints from people who didn't purchase the product at their store? Yup. They'd better send their photo and extra darts.
harumph.