I bought affresh at a local hardware store on Thursday. It is a Washer Cleaner that "Removes odor causing residue in all washing machines."
If you own a front loader you may recognize that smell caused by bacteria growing in the airtight drum. I've used another product in the past which worked well. Unfortunately, the store no longer carries that brand.
I followed the directions on this new package, but on Friday morning it still assaulted my nose. I called the number on the back of the package. It connected me to Whirlpool.
"Hey, " I told the representative that answered. "The affresh I purchased did not remove the odor from my front load washer."
"Did you order it from us?" she asked.
"No, but it is your product."
“Because you ordered it from someone else,” she emphasized with a very unfriendly tone, “you will have to take your complaint to them." .
"Uh..." I stammered, "…you mean Whirlpool doesn't back their product?"
I could hear her huffed breath when she replied, "It just means you didn't buy it from us so you have to take your complaint to the company you ordered it from."
I didn't tell her that she should have eliminated the redundant preposition. The timing wasn’t the best for a grammar lesson. But, I did tell her that I was a "consumer" who called the contact number on the product to make a "consumer complaint."
"Well. Okay. I guess I can take the complaint. Goodbye."
* * *
I suppose I should return the product to the store so they’ll know that it doesn’t remove “a stink.” And, maybe I should let Whirlpool know that their toll free number causes one.
16 hours ago