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Saturday, May 19, 2012

To Be or Not To Be ....a moaner & groaner

The Saturday before Mother's Day we stayed busy so it wasn't until late in the afternoon that we walked to the front door.

"What's that?" pointed my husband.

We rushed over there to find a long rectangular box with a familiar trademark and the logo of Hermes, a Greek god.

"FLOWERS!" I cried.

After grabbing the box right out of my husband's hands I rushed into the house.  Of course I knew they were for me.

Together we opened it and then looked at each other with certain chagrin.  All the flowers were wilted and stressed. The rose buds hung loosely and their petals were brown edged with burns.

It was a hot day. We had been in the mountains for half of it.  Our front door faces west and gets a nice round of sun for part of the afternoon.  Certainly they had been delivered and left on the concrete for much of that time.

My husband prepared the flowers; clipped off the ends and arranged them in the enclosed beautiful glass vase.  I added the contents of the "fresh" pack, and placed them on our dining room table.

"So hon," I asked the man, "when I tell them thank you do I also tell them that they were in bad condition?"

"Good question," he responded.

In the end, we decided that our daughter, Karmyn, and her husband, Dave, had paid a company for their  promise of a specific service.  The company needed to know what happened to their promise.

In the meantime, the bouquet responded to the water and what must be a packet of miracle powder.  By the 2nd day the alstroemerias had perked up to be rather striking and the stems had lifted the roses.  I called Karmyn to relay that the colors were divine and it was an attractive bouquet after all.  Still brown edged petals, yet a very pleasing display.

She said she had E-mailed them but had not heard back.  I told her that was fine and I was happy and she should not  worry about it anymore.  The roses had not changed from their loose bud stage, but their colors were vibrant and their stance had improved and it was a very happy profusion of pink.

* * * * *


Then,  Thursday evening a new bouquet arrived.



I immediately called Karmyn to thank her again.

"What?  They sent a new bouquet?"  She was surprised.  "I figured my E-mail just was ignored as no one responded to it. I guess they read it!"

So, the question was to be or not to be a moaner and groaner?   The answer is Be.

These flowers were so pretty that I am moaning and groaning still.  In a delightful way.



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I also got a a beautiful hanging basket of purple petunias for my patio from my daughter Jennifer. My present from daughter Amanda  is due to arrive any day.  His name will be Zekiel -- and he is number eleven grandchild.

10 comments:

Sandy said...

Obviously Karmyn knows how to write a clear, concise and not-witchy letter of complaint. I know she learned this from you.

We had a similar problem with the same company years ago. Unfortunately, it was a coffin cover for a stillborn great-grandchild and they sent the wrong flowers entirely...and obviously could not make it better.

I am DELIGHTED that your problem had a better outcome! and in case I forgot, Happy Mother's Day a week late!

Far Side of Fifty said...

Zekiel what a strong name..I will add a prayer for his safe arrival. Eleven! I am jealous!
Your flowers are beautiful...how nice of the florist to replace them To just Be is a good thing:)

Anonymous said...

almost biblical--Mike

Jan n Jer said...

I think it does pay to groan n moan! The company has to know and tweak their delivery policies. Wow # 11...congratulations Granny!!!

Karmyn R said...

This bouquet looks SOOO much better....

and not only did I complain, but after they sent you the new flowers, I wrote a Thank You letter - telling them how pleased I was that they chose to make the situation right. I don't think enough companies do that any more. (I figured I needed to send positive kudos too)

Intense Guy said...

Beautiful flowers for a beautiful person!!!

:) Zekiel... somehow I just know I'm going to love this little boy!

Gattina said...

What a shame, but fortunately with a happy end !

Molly said...

The flowers are lovely. I do hesitate to send flowers for fear that the intended receiver will not be home.

amandahenley said...

Gorgeous flowers. It does pay to complain but only if you can do it nicely, and politely.
How lovely another grandchild is coming along - little newborns make me quite gaga at the moment.

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